Support system - Revision history

Kkruglov at 11:54, 31 December 2019

2019-12-31T11:54:49Z

Kronos at 14:48, 22 June 2019

2019-06-22T14:48:04Z

Kronos: Marked this version for translation

2019-06-22T14:38:34Z

Marked this version for translation

Kronos at 14:38, 22 June 2019

2019-06-22T14:38:14Z

Kronos: Created page with " '''Support system''' - is a help desk for Rival Regions' players to get help. == When you should send a ticket? == You can send..."

2019-06-22T14:38:02Z

Created page with "<languages/> <translate>  '''Support system''' - is a help desk for Rival Regions' players to get help. == When you should send a ticket? == You can send..."

New page

<languages/>
<translate>

'''Support system''' - is a help desk for Rival Regions' players to get help.

== When you should send a ticket? ==
You can send a ticket:
If do you have an idea which you thought can be good for the game,
If do you want to complain about the game, a player or a team member,
If do you have a problem with purchasing,
If do you want to be a moderator or a translator for our communities,
If do you want to apply for partnership.

== Some rules for your tickets ==
# Please write your tickets in English, Russian, Ukrainian or if it is not possible, in your native language. We can understand what did you mean unless you use Google Translate.
# After your sending your ticket, please do not reply your ticket as long as there is no any urgent situation.
# If Rival Regions solves your problem, you do not have to create a new ticket to show your gratitude, we are all here for you. It just occupies our system busy.
# All game and general rules are valid when do you send us a ticket. You may get banned on the game because of your ticket if you vioalete our rules.
# Before you send a ticket, please check FAQ. Your question may have an answer in our system.


[[File:File:Desteksistemi.png|600px]]

== Use of the support system == 
Firstly, you need to create an acoount on support system or you can login into the support system with your Facebook and Google acoount.

Then, as you can see in the screenshot, you can click the "New support ticket" and the it opens you a new page which includes the details of sending a ticket. Later, you need to select your ticket's subject, type your email adress, your profile link in RR (it is important for us to reach you after the solution if there is an emergency) and you need to fill other details.

Lastly, click the Submit button and send us your ticket. We will check your ticket and answer you as long as possible.

</translate>

@@ Line 5: / Line 5: @@
 == When you should send a ticket? == <!--T:2-->
-You can send a ticket:
+Send a ticket in cases like:
-* If do you have an idea which you thought can be good for the game,
+* If you have some ideas, suggestions about the game itself, its mechanics and features
-* If do you want to complain about the game, a player or a team member,
+* If you want to leave a complaint about the player or moderator
-* If do you have a problem with purchasing,
+* If your game feature got banned (article, chat) and you do not agree with it
-* If do you want to be a moderator or a translator for our communities,
+* If you have some issue with the purchase
-* If do you want to apply for partnership.
+* If you want to become a moderator or a translator for game interface or wiki
+* If you want to report a bug
 == Some rules for your tickets == <!--T:3-->

@@ Line 6: / Line 6: @@
 == When you should send a ticket? == <!--T:2-->
 You can send a ticket:
-If do you have an idea which you thought can be good for the game,
+* If do you have an idea which you thought can be good for the game,
-If do you want to complain about the game, a player or a team member,
+* If do you want to complain about the game, a player or a team member,
-If do you have a problem with purchasing,
+* If do you have a problem with purchasing,
-If do you want to be a moderator or a translator for our communities,
+* If do you want to be a moderator or a translator for our communities,
-If do you want to apply for partnership.
+* If do you want to apply for partnership.

@@ Line 4: / Line 4: @@
 '''Support system''' - is a help desk for Rival Regions' players to get help.
-== When you should send a ticket? ==<!--T:2-->
+== When you should send a ticket? == <!--T:2-->
 You can send a ticket:
 If do you have an idea which you thought can be good for the game,
@@ Line 13: / Line 13: @@
-== Some rules for your tickets ==<!--T:3-->
+== Some rules for your tickets == <!--T:3-->
 # Please write your tickets in English, Russian, Ukrainian or if it is not possible, in your native language. We can understand what did you mean unless you use Google Translate.
 # After your sending your ticket, please do not reply your ticket as long as there is no any urgent situation.
@@ Line 26: / Line 26: @@
 Firstly, you need to create an acoount on support system or you can login into the support system with your Facebook and Google acoount.
 Then, as you can see in the screenshot, you can click the "New support ticket" and the it opens you a new page which includes the details of sending a ticket. Later, you need to select your ticket's subject, type your email adress, your profile link in RR (it is important for us to reach you after the solution if there is an emergency) and you need to fill other details.
 Lastly, click the Submit button and send us your ticket. We will check your ticket and answer you as long as possible.
 </translate>

@@ Line 21: / Line 21: @@
 <!--T:4-->
-[[File:File:Desteksistemi.png|600px]]
+[[File:Desteksistemi.png|600px]]
 == Use of the support system == <!--T:5-->